Partners Urgent Care
Getting your medical records from Partners HealthCare Urgent Care Facilities
Basic Information
Address --- Multiple Locations
Boston Common 137 Stuart Street, Suite A7, Boston, MA 02116
Brookline 1285 Beacon Street Brookline, MA 02446
Cambridge Central Square 76 Prospect Street Cambridge, MA 02139
Canton 95 Washington Street, Suite 204 Canton, MA 02021
Medford 127 Main Street Medford, MA 02155
Natick 219 North Main Street Natick, MA 01760
Newton 71 Needham Street Newton, MA 02461
Watertown 11 Mount Auburn Street Watertown, MA 02472
Westwood 90 Brigham Way Westwood, MA 02090
Woburn 425 Washington Street Woburn, MA 01801
General Phone
844-377-4199
Website https://partnersurgentcare.org/
Patient Portals
Patients can access their records through the Partners HealthCare Patient Gateway.
Log into the Patient Gateway patient portal here.
Set up online access to Patient Gateway patient portal here.
Medical Records Office
Like most organizations, Partners HealthCare has a special office to handle your medical record requests. That office is run through Partners HealthCare, and is not on site at any urgent care center.
Address
121 Innerbelt Road, Somerville, MA
Phone
617-726-2361
Fax
617-726-3661
Website
https://partnersurgentcare.org/patient-tools
Medical Records Request Form
Medical records include but are not limited to a patient’s medical history, test results, office visit notes, discharge summary, and operative reports of treatments and medical services. The Medical Records Department can provide you with copies of your medical records related to care at the facility.
Requests for copies of medical records can be made online via Partners Patient Gateway, or sent via mail or fax to Partners Release of Information Unit.
It is not clear which form to fill out to request records. We recommend calling Customer Service at 617-726-2361 to confirm which form you should fill out before mailing or faxing.
With all required information included, please fax or mail your request to: - Release of Information Fax: 617-726-3661 - Mailing Address:
Partners Release of Information Unit
121 Inner Belt, Room 240
Somerville, MA 02143-4453
Do not e-mail this request. We cannot guarantee security of all Personally Identifiable Information included in the form if submitted via e-mail.
Note: In-person pickup is not available at this time. The medical records offices are closed to patient walk-in services effective Thursday March 19, 2020.
Additional authorization may also be required for the release of specifically protected or privileged information. Certain information can take up to 30 days for processing.
For Release of Information questions, please call Customer Service at 617-726-2361.
For Audit-related questions, please call 857-282-8730 or fax 617-726-3025.
To Request Imaging Results
The Medical Records Department cannot provide radiology films or CDs. For radiology films or CDs, please contact the Radiology Department or facility from which you received services or care. For urgent care, you may need to contact Customer Service at 617-726-2361 to confirm the best way to get those records.
